1) Why do I have to pay the convenience fee?
The Convenience fee is basically an Internet handling/ service fee that is charged to provide customers the comfort to book the desired Service at the click of a tab.
We charge a reasonable amount ensuring the best booking experience.
2) How much Convenience Fees will I have to Pay?
We charge convenience fees per Service basis, depending upon the cost of Service. These are the slabs of fee structure.
Basic Transaction Amount per service | User Fee |
Up to Rs. 500 | Rs. 20 |
Rs. 501 to Rs. 1,500 | Rs. 40 |
Rs. 1,501 to Rs. 4,000 | Rs. 60 |
Rs. 4,001 to Rs. 10,000 | Rs. 125 |
Rs. 10,001 and above | Rs. 200 |
For example: if a customer purchases two different services for them-self or for two people of Rs. 600 each, then he will be charged Rs. 40 x 2 = Rs. 80.
3) Is Convenience Fees Refundable if I cancel my Booking?
Wellnessta convenience fee is non-refundable. You will not get a refund if you cancel the booking.
4) Can Convenience Fees be Waived Off?
By becoming our Fest Member to avail the benefit of Zero Convenience fees and much more. On normal bookings the convenience fee can't be waived off.