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Frequently Asked Questions (FAQs)
Booking Related Queries
Can I change the service type after booking confirmation is done?
Answer: You need to contact the service provider directly to change in the type of service booked by you earlier. You will find contact details in the SMS ...
Can I change service provider after booking confirmation is done?
Answer: You need to cancel your current booking if you wish to change the Service Provider. Cancellation of current booking may attract cancellation charge...
What if the outlet is closed when I visit although booking was confirmed?
Answer: In this type of highly unlike situation, you can contact our customer care team at 0731-3502000 ( 10 AM – 6 PM, Monday – Saturday) or send an em...
Do I have option to pay at outlet?
Answer: Sorry, we don’t entertain bookings without payment or option of paying at the counter. However, on Wellnessta you can pay for your booking using...
What if the booking is delayed or denied or cancelled by the service provider after I visit the outlet?
Answer: Usually service provider will contact you in advance to reschedule the booking in case they have some emergency and are forced to temporarily cl...
How many days in advance can I book a service?
Answer – You can book services on Wellnessta up to 2 months in advance.
Convenience Fee on Bookings
1) Why do I have to pay the convenience fee? The Convenience fees is basically an Internet handling fee which is charged to provide customers the comfort ...